{"id":44105,"date":"2025-12-30T22:40:24","date_gmt":"2025-12-30T22:40:24","guid":{"rendered":"https:\/\/www.alcaldesdemexico.com\/revista\/?p=44105"},"modified":"2026-01-30T23:45:12","modified_gmt":"2026-01-30T23:45:12","slug":"top-15-mejores-chatbots-de-atencion-ciudadana","status":"publish","type":"post","link":"https:\/\/www.alcaldesdemexico.com\/revista\/innovacion\/top-15-mejores-chatbots-de-atencion-ciudadana\/","title":{"rendered":"Top 15: mejores chatbots de atenci\u00f3n ciudadana"},"content":{"rendered":"\n[et_pb_section fb_built=\"1\" _builder_version=\"4.16\" width=\"80%\" width_tablet=\"100%\" width_phone=\"100%\" width_last_edited=\"on|phone\" module_alignment=\"center\" custom_margin=\"||||false|false\" border_color_all=\"#e9ebdd\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" global_colors_info=\"{}\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_code _builder_version=\"4.16\" global_colors_info=\"{}\"]<script type=\"text\/javascript\"><!-- [et_pb_line_break_holder] -->\t(function($){<!-- [et_pb_line_break_holder] -->\t$(document).ready(function() {<!-- [et_pb_line_break_holder] -->\t  $( '#videopopup a' ).addClass('popup-video');<!-- [et_pb_line_break_holder] -->\t    $('.popup-video').magnificPopup({<!-- [et_pb_line_break_holder] -->\t        disableOn: 100,<!-- [et_pb_line_break_holder] -->\t        type: 'iframe',<!-- [et_pb_line_break_holder] -->\t        mainClass: 'mfp-fade',<!-- [et_pb_line_break_holder] -->\t        removalDelay: 160,<!-- [et_pb_line_break_holder] -->\t        preloader: false,<!-- [et_pb_line_break_holder] -->\t        fixedContentPos: false<!-- [et_pb_line_break_holder] -->\t    });<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] -->\t})(jQuery)<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" make_equal=\"on\" _builder_version=\"4.16\" background_color=\"#909e5a\" width_tablet=\"100%\" width_phone=\"100%\" width_last_edited=\"on|tablet\" max_width=\"2560px\" max_width_tablet=\"2560%\" max_width_phone=\"\" max_width_last_edited=\"on|phone\" module_alignment=\"center\" background_last_edited=\"on|desktop\" saved_tabs=\"all\" global_colors_info=\"{}\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" background_color=\"#909e5a\" global_colors_info=\"{}\"][et_pb_text content_last_edited=\"off|desktop\" _builder_version=\"4.16\" header_font_size=\"32px\" header_2_font_size=\"24px\" global_colors_info=\"{}\"]<h2 style=\"text-align: center;\"><span><span style=\"color: #ffffff;\">Expediente <strong>Abierto<\/strong><\/span><\/span><\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" text_font=\"|700|||||||\" text_text_color=\"#909e5a\" text_font_size=\"17px\" background_color=\"#d9d9d9\" global_colors_info=\"{}\"]<p style=\"text-align: center;\"><strong><span>\u25ba<em>Ranking<\/em><br \/> <\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.16\" width_tablet=\"\" width_phone=\"\" width_last_edited=\"on|tablet\" max_width=\"2560px\" module_alignment=\"center\" min_height=\"308px\" custom_margin=\"|||118px|false|false\" custom_padding=\"||4px||false|false\" global_colors_info=\"{}\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_code _builder_version=\"4.16\" global_colors_info=\"{}\"]<script type=\"text\/javascript\"><!-- [et_pb_line_break_holder] -->\t(function($){<!-- [et_pb_line_break_holder] -->\t$(document).ready(function() {<!-- [et_pb_line_break_holder] -->\t  $( '#videopopup a' ).addClass('popup-video');<!-- [et_pb_line_break_holder] -->\t    $('.popup-video').magnificPopup({<!-- [et_pb_line_break_holder] -->\t        disableOn: 100,<!-- [et_pb_line_break_holder] -->\t        type: 'iframe',<!-- [et_pb_line_break_holder] -->\t        mainClass: 'mfp-fade',<!-- [et_pb_line_break_holder] -->\t        removalDelay: 160,<!-- [et_pb_line_break_holder] -->\t        preloader: false,<!-- [et_pb_line_break_holder] -->\t        fixedContentPos: false<!-- [et_pb_line_break_holder] -->\t    });<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] -->\t})(jQuery)<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_text _builder_version=\"4.27.4\" header_font=\"Roboto|900|||||||\" header_text_align=\"center\" header_text_color=\"#88b8de\" header_font_size=\"67px\" header_2_font=\"Roboto|100|on||||||\" header_2_text_align=\"center\" width=\"100%\" width_tablet=\"\" width_phone=\"\" width_last_edited=\"on|desktop\" max_width=\"1080px\" max_width_tablet=\"\" max_width_phone=\"\" max_width_last_edited=\"on|desktop\" module_alignment=\"center\" text_font_size_tablet=\"\" text_font_size_phone=\"\" text_font_size_last_edited=\"on|desktop\" header_font_size_tablet=\"53px\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"\" header_2_font_size_last_edited=\"on|desktop\" global_colors_info=\"{}\"]<h1 style=\"text-align: center;\"><span>TOP 15: MEJORES CHATBOTS DE ATENCI\u00d3N CIUDADANA<br \/><\/span><\/h1>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #f16c78;\"><\/span><\/p>\n<h2 style=\"text-align: center;\">Cada vez m\u00e1s administraciones p\u00fablicas apuestan por esta tecnolog\u00eda para modernizar sus sistemas de asistencia a la poblaci\u00f3n y tener una cercan\u00eda permanente<\/h2>\n<p>&nbsp;<\/p>[\/et_pb_text][et_pb_image src=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/dreamstime_xxl_187824680_11zon.webp\" title_text=\"dreamstime_xxl_187824680_11zon\" align=\"center\" force_fullwidth=\"on\" _builder_version=\"4.27.4\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=\"on\" disabled_on=\"off|off|off\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"\" width_last_edited=\"on|desktop\" max_width=\"2560px\" module_alignment=\"center\" custom_margin=\"|||118px|false|false\" custom_padding=\"||27px||false|false\" locked=\"off\" global_colors_info=\"{}\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_audio audio=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/podcast-chatbots.mp3\" title=\"Escucha el Podcast\" artist_name=\"Alcaldes de M\u00e9xico\" disabled_on=\"off|off|off\" _builder_version=\"4.27.4\" background_color=\"#88b8de\" global_colors_info=\"{}\"][\/et_pb_audio][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.16\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" global_colors_info=\"{}\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" text_font=\"Roboto|300|||||||\" text_font_size=\"22px\" text_letter_spacing=\"1px\" text_line_height=\"1.8em\" header_text_align=\"center\" header_text_color=\"#628d3c\" header_font_size=\"64px\" header_2_font=\"Roboto|100|on||||||\" header_2_text_align=\"center\" z_index=\"57\" width=\"100%\" module_alignment=\"center\" custom_margin=\"0px||||false|false\" custom_padding=\"0px||0px|||\" text_font_size_tablet=\"\" text_font_size_phone=\"\" text_font_size_last_edited=\"on|phone\" header_font_size_tablet=\"33px\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"\" header_2_font_size_last_edited=\"on|desktop\" inline_fonts=\"Roboto\" global_colors_info=\"{}\"]<p style=\"text-align: left;\">\u25baPor David Ram\u00edrez Vera<\/p>\n<span style=\"font-size: small;\">FOTO: DREAMSTIME<\/span>\n\n  <p>Chatbots y asistentes virtuales programados con inteligencia artificial (IA) son el punto de contacto de gobiernos locales eficientes, que han integrado herramientas digitales a su esquema de atenci\u00f3n y comunicaci\u00f3n con la ciudadan\u00eda.<\/p>\n\n    <p>En los \u00faltimos a\u00f1os, m\u00e1s gobiernos locales se han sumado a la tendencia de atender solicitudes para ofrecer soluciones por medio de plataformas digitales. Estas innovaciones mejoran la gesti\u00f3n p\u00fablica y fortalecen la relaci\u00f3n entre autoridades y sociedad.<\/p>\n\n    <p>Los chatbots de atenci\u00f3n ciudadana utilizan IA y procesamiento de lenguaje natural para interactuar en tiempo real, resolver dudas, canalizar reportes y brindar servicios automatizados, r\u00e1pidos y accesibles. Los municipios los implementan para atender demandas ciudadanas las 24 horas, reducir tiempos de espera, optimizar recursos humanos y administrativos, y garantizar una comunicaci\u00f3n directa, eficiente y transparente.<\/p>\n\n    <p>Los usuarios los encuentran en apps m\u00f3viles, sitios web institucionales, redes sociales y servicios de mensajer\u00eda instant\u00e1nea. Estos asistentes cubren \u00e1reas como tr\u00e1mites, servicios p\u00fablicos, reportes de seguridad, alumbrado, bacheo, recolecci\u00f3n de basura y emergencias.<\/p>\n\n    <p>En Alcaldes de M\u00e9xico seleccionamos los 15 mejores chatbots de atenci\u00f3n ciudadana como resultado de una evaluaci\u00f3n con criterios espec\u00edficos: grado de implementaci\u00f3n y cobertura; calidad tecnol\u00f3gica de la plataforma; adopci\u00f3n ciudadana; resultados en eficiencia y satisfacci\u00f3n; nivel de innovaci\u00f3n, y potencial para replicarse en otros municipios.<\/p>\n\n    <p>Estos casos de \u00e9xito demuestran c\u00f3mo la digitalizaci\u00f3n de la gesti\u00f3n p\u00fablica contribuye a construir gobiernos locales m\u00e1s abiertos, modernos y cercanos a la gente. Las herramientas digitales no solo agilizan la atenci\u00f3n y el seguimiento de reportes, sino que fortalecen la transparencia, reducen costos operativos y mejoran la experiencia de los usuarios.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" motion_trigger_start=\"bottom\" hover_enabled=\"0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/locatel_11zon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#88b8de\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: right;\">01<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#90bce0\" custom_css_main_element=\"width: 70% !important;\" border_color_all=\"#FFFFFF\" border_width_left=\"8px\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Ciudad de M\u00e9xico-Locatel<\/h2>\n<p>El chatbot de Locatel, disponible en WhatsApp en el 55 5658 1111, ofrece servicios de informaci\u00f3n, tr\u00e1mites y reportes ciudadanos en una sola plataforma. Mediante men\u00fas interactivos los usuarios reportan baches, fallas de alumbrado, solicitan limpieza urbana, renuevan licencias, consultan el programa Hoy No Circula o solicitan citas para tr\u00e1mites oficiales. Su integraci\u00f3n con la Llave CDMX garantiza procesos aut\u00e9nticos y seguros.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|20|0|0\" motion_trigger_start=\"bottom\" hover_enabled=\"0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#f09332\" custom_css_main_element=\"width: 70% !important;\" border_width_right=\"8px\" border_color_right=\"#FFFFFF\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Capital de San Luis Potos\u00ed-G\u00fcicho<\/h2>\n<p>G\u00fcicho utiliza la IA como soporte y es accesible v\u00eda WhatsApp en el 44 4165 3081, facilita el reporte de baches, fallas en el alumbrado p\u00fablico y consulta de programas o servicios municipales en tiempo real. Su atenci\u00f3n 24\/7 y el uso de lenguaje natural simplifican la interacci\u00f3n ciudadana desde cualquier dispositivo m\u00f3vil, reduciendo la necesidad de acudir a oficinas. G\u00fcicho ha recibido reconocimiento por modernizar los servicios p\u00fablicos y ser ampliamente aceptado por la poblaci\u00f3n.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Guicho-Gobierno-de-San-Luis-Potosi.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#f08b21\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: left;\">02<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" motion_trigger_start=\"bottom\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/dreamstime_xxl_93004307_11zon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#88b8de\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: right;\">03<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#90bce0\" custom_css_main_element=\"width: 70% !important;\" border_color_all=\"#FFFFFF\" border_width_left=\"8px\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Jalisco-Yo Jalisco<\/h2>\n<p>El asistente virtual del gobierno de Jalisco brinda informaci\u00f3n oficial sobre programas sociales, de salud y atenci\u00f3n a migrantes. A trav\u00e9s del n\u00famero de WhatsApp 33 5110 3009, gu\u00eda a los usuarios con men\u00fas interactivos, enlaces directos y datos verificados, acercando m\u00e1s de 50 programas estatales a la poblaci\u00f3n. Opera de manera continua con un lenguaje directo que facilita su adopci\u00f3n, especialmente en zonas con acceso digital limitado.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|20|0|0\" motion_trigger_start=\"bottom\" hover_enabled=\"0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#f09332\" custom_css_main_element=\"width: 70% !important;\" border_width_right=\"8px\" border_color_right=\"#FFFFFF\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"38px|18px|45px|17px|false|false\" global_colors_info=\"{}\"]<h2>San Pedro Garza Garc\u00eda-Sam<\/h2>\n<p>El municipio fortaleci\u00f3 su liderazgo en innovaci\u00f3n digital con el relanzamiento de Sam, su chatbot oficial potenciado por IA multiling\u00fce. Disponible en WhatsApp en el 81 1212 1212, Sam responde en m\u00e1s de seis idiomas, atiende reportes ciudadanos y proporciona informaci\u00f3n sobre clima, calidad del aire, eventos y actividades municipales las 24 horas.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/SAM_Chatbot3-gobierno-municipal-de-San-Pedro-Garza-Garcia.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#f08b21\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: left;\">04<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" motion_trigger_start=\"bottom\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Lupita_Guadalupe_NL_1-gobierno-municipal-de-Guadalupe-Nuevo-Leon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#88b8de\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: right;\">05<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#90bce0\" custom_css_main_element=\"width: 70% !important;\" border_color_all=\"#FFFFFF\" border_width_left=\"8px\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Guadalupe-Lupita<\/h2>\n<p>Lupita est\u00e1 disponible v\u00eda WhatsApp en el 81 8030 6000. Agiliza reportes de baches, fallas de alumbrado p\u00fablico y otros servicios, garantizando respuesta r\u00e1pida y seguimiento en tiempo real. Durante la fase piloto alcanz\u00f3 una eficacia del 80 por ciento en la atenci\u00f3n de solicitudes y gener\u00f3 reportes autom\u00e1ticos revisados diariamente por las dependencias de Guadalupe, Nuevo Le\u00f3n. Adem\u00e1s, cuenta con un centro de atenci\u00f3n telef\u00f3nica que complementa el sistema.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|20|0|0\" motion_trigger_start=\"bottom\" hover_enabled=\"0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#f09332\" custom_css_main_element=\"width: 70% !important;\" border_width_right=\"8px\" border_color_right=\"#FFFFFF\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<h2>Ju\u00e1rez- Benito a la orden!<\/h2>\n<p>El municipio de Ju\u00e1rez, Nuevo Le\u00f3n, incorpor\u00f3 Benito \u00a1a la orden! para sumarse a la atenci\u00f3n p\u00fablica digital. Est\u00e1 disponible v\u00eda WhatsApp en el 81 1011 8599 y en el portal oficial, gestiona 17 servicios municipales como alumbrado, recolecci\u00f3n de basura, baches o bienestar animal, con atenci\u00f3n inmediata y seguimiento automatizado mediante folios digitales. Su avatar inspirado en Benito Ju\u00e1rez combina tecnolog\u00eda y cercan\u00eda ciudadana.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Benito_a_la_orden2-gobierno-municipal-de-Juarez-Nuevo-Leon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#f08b21\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: left;\">06<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" motion_trigger_start=\"bottom\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Contactodigital01-Cortesia-del-gobierno-del-estado-de-Aguascalientes.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#88b8de\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: right;\">07<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#90bce0\" custom_css_main_element=\"width: 70% !important;\" border_color_all=\"#FFFFFF\" border_width_left=\"8px\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Aguascalientes-Contacto Digital 070<\/h2>\n <p>El gobierno de Aguascalientes implement\u00f3 el sistema Contacto Digital 070, un modelo de atenci\u00f3n omnicanal que combina llamadas y mensajes por WhatsApp para resolver dudas y orientar sobre tr\u00e1mites, apoyos y servicios estatales. Su horario extendido de 7:00 a 23:00 horas, y su integraci\u00f3n con \u00e1reas de emergencia lo convierten en un canal de respuesta ciudadana inmediata. El sistema alterna operadores humanos con procesos automatizados, logrando miles de consultas resueltas en su primer a\u00f1o.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|20|0|0\" motion_trigger_start=\"bottom\" hover_enabled=\"0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#f09332\" custom_css_main_element=\"width: 70% !important;\" border_width_right=\"8px\" border_color_right=\"#FFFFFF\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>San Luis Potos\u00ed-Pago de control vehicular<\/h2>\n <p>El chatbot de la Secretar\u00eda de Finanzas de San Luis Potos\u00ed, disponible en el n\u00famero 44 4390 7284, facilita el pago inmediato y seguro del control vehicular. Al enviar el n\u00famero de placa, el asistente presenta los datos del veh\u00edculo, el monto correspondiente y un enlace de pago certificado. Esta herramienta promueve un avance en la modernizaci\u00f3n de servicios estatales al ofrecer tr\u00e1mites r\u00e1pidos y accesibles, con beneficios directos para los contribuyentes.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Screen-Shot-2025-11-28-at-11.14.01-AM_11zon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#f08b21\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: left;\">08<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" motion_trigger_start=\"bottom\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Screen-Shot-2025-11-28-at-11.14.53-AM_11zon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#88b8de\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: right;\">09<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#90bce0\" custom_css_main_element=\"width: 70% !important;\" border_color_all=\"#FFFFFF\" border_width_left=\"8px\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Corregidora-Predial y reportes ciudadanos<\/h2>\n <p>Este municipio de Quer\u00e9taro consolid\u00f3 un chatbot multifuncional por WhatsApp que gestiona el pago del impuesto predial y canaliza reportes ciudadanos. El asistente, activo todo el d\u00eda, genera l\u00edneas de captura con descuentos y folios de seguimiento, contribuyendo al aumento de la recaudaci\u00f3n y la mejora de servicios p\u00fablicos. Su versatilidad y resultados han motivado su r\u00e9plica en otros municipios. Est\u00e1 disponible en https:\/\/www.corregidoraenlinea.gob.mx\/<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|20|0|0\" motion_trigger_start=\"bottom\" hover_enabled=\"0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#f09332\" custom_css_main_element=\"width: 70% !important;\" border_width_right=\"8px\" border_color_right=\"#FFFFFF\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Saltillo-Saltillo F\u00e1cil<\/h2>\n<p>Con Saltillo F\u00e1cil, lanzado en 2025, la capital de Coahuila fue el primer municipio mexicano en gestionar el pago completo del impuesto predial y otros tr\u00e1mites v\u00eda WhatsApp. El sistema atiende reportes de servicios p\u00fablicos, solicitudes ciudadanas y garantiza respuestas en menos de 72 horas. Su interfaz intuitiva y protocolos avanzados de ciberseguridad facilitan gestiones \u00e1giles y seguras.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Screen-Shot-2025-11-28-at-11.15.38-AM_11zon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#f08b21\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: left;\">10<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" motion_trigger_start=\"bottom\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/dreamstime_xxl_114950054_11zon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#88b8de\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: right;\">11<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#90bce0\" custom_css_main_element=\"width: 70% !important;\" border_color_all=\"#FFFFFF\" border_width_left=\"8px\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Atizap\u00e1n de Zaragoza-Predial<\/h2>\n<p>Este municipio mexiquense simplific\u00f3 el pago del impuesto predial con un chatbot en WhatsApp que permite completar el tr\u00e1mite en menos de un minuto. Es una herramienta de uso sencillo y seguro que elimina traslados y esperas en oficinas, ofreciendo una experiencia de usuario optimizada. Su implementaci\u00f3n demuestra c\u00f3mo la automatizaci\u00f3n y los pagos digitales pueden transformar la relaci\u00f3n entre el ciudadano y su gobierno, elevando la recaudaci\u00f3n y la eficiencia de los servicios municipales.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|20|0|0\" motion_trigger_start=\"bottom\" hover_enabled=\"0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#f09332\" custom_css_main_element=\"width: 70% !important;\" border_width_right=\"8px\" border_color_right=\"#FFFFFF\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>San Pedro Cholula-visitcholula.mx<\/h2>\n<p>La plataforma digital visitcholula.mx cuenta con un chatbot biling\u00fce (espa\u00f1ol e ingl\u00e9s) que brinda atenci\u00f3n inmediata a los visitantes, responde preguntas frecuentes y proporciona contactos de emergencia, facilitando una experiencia tur\u00edstica m\u00e1s segura y completa. Esta herramienta fue desarrollada con apoyo del gobierno estatal de Puebla.<\/p>\n<p>&nbsp;<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Screen-Shot-2025-11-28-at-11.20.46-AM_11zon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#f08b21\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: left;\">12<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" motion_trigger_start=\"bottom\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/leo-hola-leon-gobierno-municipal-de-Leon-Guanajuato.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#88b8de\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: right;\">13<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#90bce0\" custom_css_main_element=\"width: 70% !important;\" border_color_all=\"#FFFFFF\" border_width_left=\"8px\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Le\u00f3n-Leo<\/h2>\nHola Le\u00f3n es parte de una estrategia integral que busca acercar los servicios municipales de esta localidad guanajuatense a la poblaci\u00f3n, a trav\u00e9s de diversos canales digitales, entre ellos el chatbot Leo. Esta herramienta disponible por WhatsApp permite reportar incidencias, realizar solicitudes y dar seguimiento a tr\u00e1mites directamente con la Presidencia Municipal, de forma r\u00e1pida y sencilla. Adem\u00e1s, el portal web complementa el sistema con un buscador\nque enlaza a otras plataformas y aplicaciones de atenci\u00f3n ciudadana.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|20|0|0\" motion_trigger_start=\"bottom\" hover_enabled=\"0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#f09332\" custom_css_main_element=\"width: 70% !important;\" border_width_right=\"8px\" border_color_right=\"#FFFFFF\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Nuevo Le\u00f3n-Fomy<\/h2>\n<p>El gobierno de Nuevo Le\u00f3n, a trav\u00e9s del Instituto de la Vivienda y Fomerrey, lanz\u00f3 el chatbot Fomy, una herramienta basada en IA que ofrece atenci\u00f3n automatizada las 24 horas. Su objetivo es agilizar la gesti\u00f3n de informaci\u00f3n sobre programas de vivienda, requisitos para escrituras, traspasos, cancelaciones o apoyos de mejoramiento habitacional. Fomy brinda acceso inmediato y gratuito a servicios que antes requer\u00edan traslados y largas esperas.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/Fomy_Nuevo_Leon-Gobierno-de-Nuevo-Leon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#f08b21\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: left;\">14<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"1\" make_equal=\"on\" _builder_version=\"4.27.4\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" scroll_horizontal_motion_enable=\"on\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" motion_trigger_start=\"bottom\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\" custom_css_free_form=\".et_pb_row {||    display: flex !important;||}||.et_pb_column {||    display: flex !important;||    flex-direction: column !important;||}\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_image=\"https:\/\/www.alcaldesdemexico.com\/revista\/wp-content\/uploads\/2025\/12\/974954_Recorrido-Cetram-Indios-Verdes_impreso-ANDREA-MURCIA-CUARTOSCURO_11zon.webp\" custom_css_main_element=\"width: 30% !important;\" border_radii=\"off||||\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto|900|||||||\" text_text_color=\"#88b8de\" text_font_size=\"77px\" custom_padding=\"40%||||false|false\" custom_padding_tablet=\"114%||||false|false\" custom_padding_phone=\"250%|||0px|false|false\" custom_padding_last_edited=\"on|desktop\" text_font_size_tablet=\"45px\" text_font_size_phone=\"37px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<p style=\"text-align: right;\">15<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.4\" background_color=\"#90bce0\" custom_css_main_element=\"width: 70% !important;\" border_color_all=\"#FFFFFF\" border_width_left=\"8px\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_font=\"Roboto||||||||\" text_text_color=\"#FFFFFF\" header_2_font=\"Roboto|900|||||||\" header_2_text_color=\"#FFFFFF\" custom_padding=\"31px|18px|38px|17px|false|false\" global_colors_info=\"{}\"]<h2>Estado de M\u00e9xico-Movimex<\/h2>\n  <p>A trav\u00e9s de la plataforma estatal Movimex, la ciudadan\u00eda puede realizar reportes sobre diversos temas de movilidad urbana directamente desde un chatbot disponible en l\u00ednea. Esta herramienta simplifica la comunicaci\u00f3n con los gobiernos municipales, canalizando incidencias de forma inmediata a las \u00e1reas correspondientes. El modelo promueve una gesti\u00f3n vial m\u00e1s \u00e1gil, eficiente y transparente, impulsando la adopci\u00f3n tecnol\u00f3gica en los municipios.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.16\" width_tablet=\"\" width_phone=\"95%\" width_last_edited=\"on|phone\" max_width=\"2436px\" custom_margin=\"||||false|false\" global_colors_info=\"{}\" scroll_horizontal_motion=\"0|29|68|100|-20|0|0\" scroll_horizontal_motion_tablet=\"0|100|100|100|0|0|0\" scroll_horizontal_motion_phone=\"0|0|100|100|0|0|0\" scroll_horizontal_motion_last_edited=\"on|phone\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" text_font=\"Roboto|300|||||||\" text_font_size=\"22px\" text_letter_spacing=\"1px\" text_line_height=\"1.8em\" header_text_align=\"center\" header_text_color=\"#628d3c\" header_font_size=\"64px\" header_2_font=\"Roboto|100|on||||||\" header_2_text_align=\"center\" z_index=\"57\" width=\"100%\" module_alignment=\"center\" custom_margin=\"0px||||false|false\" custom_padding=\"0px||0px|||\" text_font_size_tablet=\"\" text_font_size_phone=\"\" text_font_size_last_edited=\"on|phone\" header_font_size_tablet=\"33px\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"\" header_2_font_size_last_edited=\"on|desktop\" inline_fonts=\"Roboto\" global_colors_info=\"{}\"]<p dir=\"ltr\" style=\"font-size: 11px; margin: 0;\"><strong>Fuente:<\/strong>Notas de medios locales y sitios web de los gobiernos estatales y municipales.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Cada vez m\u00e1s administraciones p\u00fablicas apuestan por esta tecnolog\u00eda para modernizar sus sistemas de asistencia a la poblaci\u00f3n y tener una cercan\u00eda permanente<\/p>\n","protected":false},"author":3,"featured_media":44110,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[1585,27],"tags":[],"class_list":["post-44105","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-enero-2026","category-innovacion"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/posts\/44105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/comments?post=44105"}],"version-history":[{"count":12,"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/posts\/44105\/revisions"}],"predecessor-version":[{"id":44749,"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/posts\/44105\/revisions\/44749"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/media\/44110"}],"wp:attachment":[{"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/media?parent=44105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/categories?post=44105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alcaldesdemexico.com\/revista\/wp-json\/wp\/v2\/tags?post=44105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}